Whistler Blackcomb is making accessibility history as Roundhouse Lodge becomes the first publicly confirmed ski resort facility to achieve the Rick Hansen Foundation Accessibility Certification™ (RHFAC).
“At Whistler Blackcomb, we are dedicated to ensuring that all guests, regardless of ability, can experience the beauty and adventure our mountain resort offers,” said Omer Dagan, Business Development Senior Analyst at Whistler Blackcomb. “We recognized the need for expert guidance to make meaningful improvements, which led us to the RHFAC program.”
The RHFAC is a national rating and recognition program that measures the meaningful accessibility of sites based on the holistic user experience of individuals with varying disabilities. It provides organizations with a consistent, people-focused approach to identifying barriers and celebrating progress through certification and labelling.
Whistler Blackcomb began its accessibility journey by evaluating four key buildings, including the Roundhouse Lodge, a central hub for dining, retail, and breathtaking views of the Coast Mountains. Following an initial rating in 2023, the resort implemented several impactful upgrades, such as installing high-traction flooring in the lobby and adding a ramp to Steeps Grill, the full-service restaurant previously only accessible by stairs.
“Accessibility is not just about meeting legal requirements; it’s about creating welcoming spaces for everyone,” Dagan explained. “Skiing and snowboarding are multigenerational activities, and by making these improvements, we enable families to continue making memories together.”
With summer approaching, the Roundhouse Lodge will continue to serve as a key access point for accessible alpine experiences including sightseeing via Whistler, Blackcomb and PEAK 2 PEAK Gondola, alpine dining, and adaptive mountain activities. Recent accessibility upgrades ensure that all visitors can fully enjoy Whistler Blackcomb’s vibrant alpine environment throughout the warmer months too.
Understanding that accessibility is an ongoing commitment, Whistler Blackcomb plans to expand its efforts further. Upcoming initiatives include installing adaptive hearing systems at guest services and enhancing wayfinding signage across restaurants and public areas.
To embed accessibility expertise within its operations, a Whistler Blackcomb’s maintenance team member has completed RHFAC Training and become a certified RHFAC Professional, enabling the resort to continue its accessibility journey with in-house knowledge and leadership. “This is a journey, not a destination,” Dagan concluded. “We’re committed to building a resort where every guest can enjoy Whistler Blackcomb to its fullest, winter or summer.”
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